The CMA is investigating Ryanair for suspected infringements of consumer law, including the use of a potentially unfair mandatory fee and its presentation on the UK website.
Why it matters. Ryanair and other airlines may face stricter regulations and penalties affecting their pricing and transparency policies.
The Competition and Markets Authority (CMA) is investigating suspected infringements of consumer law in relation to Ryanair’s use of a potentially unfair mandatory fee, and the presentation of that fee on its UK website.
The CMA is investigating Ryanair’s use of and reliance on a potentially unfair contract term requiring consumers travelling with a child to pay a mandatory fee to sit next to that child. The CMA is also examining the presentation of that fee on Ryanair’s website and specifically whether the fee is included in the total price the consumer sees at the beginning of the purchase process.
