Uber Extends ChatGPT Work to Its Entire 30,000-Person Workforce

Uber is deploying ChatGPT Work to all 30,000 employees, extending the tool from a limited trial to the company’s full workforce.¹² The expansion was announced by Uber and OpenAI on Thursday, with the stated reach covering Uber’s global workforce of about 30,000 people.² The two reports describe the scale as 30,000 employees or about 30,000 members of the global workforce, rather than giving separate totals for different regions.¹² The change is in access to ChatGPT Work: Uber’s announcement concerns use of the agent across the company, not a replacement for every existing AI tool.¹²

Before the company-wide expansion, Uber tested ChatGPT Work with 1,000 employees earlier this year, then moved from that pilot to the larger deployment.² The pilot included people working in finance, operations and product, giving the trial participation across several business functions.² About 80% of those pilot participants were not engineers, so the trial was not limited to employees in technical roles.² That pilot group was much smaller than the roughly 30,000-person workforce now covered, although the sources do not provide a count of participants by function.²

ChatGPT Work is described as an agent within ChatGPT Enterprise, built to handle complex assignments involving multiple steps and return completed work.¹ OpenAI began introducing the agent on July 9, presenting it as a work tool for requests that go beyond a typical chat exchange.¹ TechCrunch AI also reported that the product was introduced in July as an enterprise-oriented agent for corporate workflows.² The descriptions emphasize both the intended setting—work carried out in organizations—and the agent’s capacity to take on tasks with several stages.¹²

Uber employees are expected to be able to use ChatGPT Work to research information, prepare meeting briefs and make presentations.¹ The listed uses also include examining data and completing workflows that span applications, placing the agent alongside research and document preparation.¹ The agent can act across a user’s apps and files and spend hours on a project, according to the product description reported by PYMNTS.¹ Its possible outputs include spreadsheets, slide decks, documents, web applications and other finished materials, rather than only responses in a chat window.¹

Examples from the earlier trial include analyzing complicated operations data, adapting training materials for local audiences and creating dashboards customized for users.² These examples cover analysis, localization and dashboard creation, three distinct activities reported among the pilot’s uses.² The account does not specify how many employees performed each activity or how frequently they used the agent during the pilot.² Uber plans to monitor employee use of ChatGPT Work and assess results as information for decisions about later AI deployments.²

The expansion does not displace Codex in Uber’s software development work: developers and engineering teams will keep using OpenAI’s coding tool.¹ That distinction assigns ChatGPT Work to a broader set of work activities while preserving Codex for software development and coding workflows.¹ Uber’s wider approach is to provide advanced AI tools and let teams test ways to use them, according to TechCrunch AI.² One example is a program pairing 30 AI engineers with teams in two-week “AI pods,” as teams explore applications of the tools.²

Uber CTO Praveen Neppalli Naga characterized the company-wide rollout as an exciting move toward innovation, according to PYMNTS.¹ OpenAI President Greg Brockman said Uber teams can use frontier models and agents for more complex work, as reported by PYMNTS.¹ OpenAI worked closely with Uber on integrating the chatbot, TechCrunch AI reported, describing cooperation on the product’s use at the company.² The reports describe the deployment and its stated purpose, but do not give a measured productivity result from the new company-wide access.¹²

The partnership sits alongside other reported uses of OpenAI technology at Uber: the company has a driver-facing AI assistant and a rider-facing voice interface powered by OpenAI.¹ Those interfaces serve drivers and riders, while ChatGPT Work is being made available to Uber employees for internal work tasks.¹² The reports therefore identify distinct audiences for the tools: employees using the work agent, drivers using an assistant and riders using a voice interface.¹² They do not provide figures for how many drivers or riders use those interfaces, or how those user totals compare with employee access.¹²

OpenAI is rapidly expanding its enterprise business as it competes with Anthropic, according to TechCrunch AI.² Bloomberg reported that OpenAI’s enterprise business is expected to reach at least $70 billion in annualized revenue by year-end, compared with $50 billion at the end of September.¹ The reported figures describe an expectation and a prior level, not a confirmed year-end result; the source gives the later amount as a minimum.¹ The revenue context concerns OpenAI’s enterprise business, while Uber’s announcement concerns employee access, and the reports do not quantify revenue from the Uber deployment.¹²